Shipping policy

Shipping Policy
We ship Miststeam across the UK and Europe.

Processing time
Orders are processed within 1-3 business days. You'll get a confirmation once your order is on its way.

Delivery time
Estimated delivery is 7-15 business days, depending on your destination. Customs checks or remote areas can occasionally add a few days.

Shipping cost
Shipping is free - the price you see at checkout is the price you pay.

Tracking
Where available, a tracking number is provided. If you haven't received tracking within a few days, reach out through our Contact page.

Customs & duties
Most orders arrive with no extra charges. In rare cases, local customs may apply import duties or taxes, which are the recipient's responsibility.

Delays
Weather, carrier, or customs delays are occasionally outside our control. If your order is significantly delayed, contact us and we'll help track it down.